Managing Change - It's What We Do

The pace at which we can accomodate change is what governs its rate of implementation. When a new technology first hits the mainstream it tends to take on a familiar form. (Electronic Paper)

Email -> Memos, Faxes
Web browsers -> Text Processor, Document Viewer
Collaborative Tools -> Office Suite

The next stage is expressed in novel forms, more appropriate to the essential quality of the innovation. Our improving comfort level fosters new ways of working. (Digital from creation to consumption)

Email -> Issue Tracking Systems, Instant Messaging
Web Browsers -> Content Aggregators
Collaborative Tools -> Multiuser Content Management Systems

New Tools
Here's two examples of the New Tech working its way into the mainstream.


Request Tracker (RT) ticketing system- change the way you use your email

bestpractical.com

    1. Improve business communication with ticketing system
    2. Email is a core business tool
    3. Uses existing messaging systems, nothing for your client to learn
    4. Searchable indexed archive without any additional effort (Sarbane-Oxley)
    5. Prioritize, escalate issues, share, monitor progress; don't lose any messages or drop the ball
    6. Increased productivity with automation and defined workflow

Drupal CMS (Content Management System)
Current productivity concerns when talking about smooth business workflow.

  1. Getting - Using - Having software that's flexible enough to quickly respond to your evolving business processes. Without breaking budgets or deadlines.
  2. Getting your teams to really work together is quite difficult when members are spread out geographically or have old school collaboration tools.

A CMS addresses these business critical issues and more.